i feel that i'm getting better in my job as a CSM.. more organized after EL's discussion with me that i should review the way i work.. so seems like he does has his strengths sia.. ha~ but honestly the things that he told, actually i have thought about it before but i just need somebody to highlight them once again to convince myself to take proactive steps to changing the way i work.......

i'm much more in control of things now.. although i still have quite alot of outstanding extra work like e-claims, drs, invoicing stuff that i have classified them as not-so-important and so not yet done. :P haha~ delayed and delayed.....

but i'm getting better at managing my accounts.. :) i hope so!! haha~ more confident when i'm talking to customers or my CAMs too.. i no longer fear phone calls as much as in the initial stage and i would take the initiative to call my CAMs whenever necessary to check with them on certain issues.

i have only 2 CAMs at the moment - Christopher D Lee and Michael Meek.

Chris has been pretty good to me from the beginning till now, very appreciative of what i've done and generous with compliments too. he also helped me express myself in the weekly conference calls when others have difficulty understanding me and i'm really grateful for that. however i heard from the rest that Chris D Lee is the most difficult CAM who always escalate CSMs to our manager for the slightest things. but that is not the case with me - at least until now he has been pretty nice to me la.. but i'm not sure if he has escalated me from behind my back though..

Michael Meek was an asshole through and through!!!! he really makes my blood boil at times!!! he didn't manage his accounts well resulting in orders coming in very unclean or he can provide wrong quote or info resulting in us processing the orders wrongly and hence created alot of redundant work later on, thereby making my life difficult and wasting my time! he is very pushy and likes to chase after me for work issues. and he will not hesitate to escalate me to my TL or his TL if i didn't give him an update soon enough. and mind you, i had to come back to do the KPMG reports for the customer even though i'm on MC for that day!! that was how hard he made me work and when he escalated me to his TL or my TL for not sending the report till 3pm plus Sg time, my TL remained silent in the email - he did not defend me at all... and so i was really disappointed... haiz~